Fitness Connection Usa
Reviews and Complaints

I signed up for the 5 day pass to get a feel for the gym before I would decide if it was a good fit for me. They then told me I could not use it because a manger was not available and I had to purchase a day pass which is 15$.

While standing there the other sales rep is sitting on top of the desk on the phone which in my opinion is horrible customer service. Decided this gym was definitely not for me.

I am being charged 3 times to terminate my contract. I already paid the required 1 time in February.

This is well documented.

I have my credit card receipt. This company is sleazy and will use unethical procedures to try and coerce members to pay more than they owe.

Found a new gym that's cheaper and with family members also cost is very high and where I will be going has lots of stuff that fitness connection dont have

A little frustrated by the lack of mask enforcement in my local gym. Especially considering how well the basketball gym policies are enforced.

I'd rather not have the gym close down because the same people won't wear their masks and/or won't wear them properly.

I also do not want to risk getting infected or infecting my loved ones due to other people's negligence. Just wanted to get my thoughts out there.

Thank you for your time.

when i was in the hospital from jan to feb. I could not talk only send email to cancel membership.

I am still on oxygen not able to go to gym. There was 57.00 dollars took out of my account that i ask not to be taken but it was anyway.

This place in Missouri City TX is awful. Their racquetball courts are still not open, but they opened the Gym.

The Members are going down the street to LA Fitness to play Racquetball. It makes no sense.

Getting charged in the future after being told I would not when I freezed my account due to covid-19 3 months ago before I called and cancelled my membership today and was told I will have to pay the upcoming membership bill.

I had called fitness connection on June 17, 2020 at 11:59am to cancel they said it was ok as long I would pay for 2 months that's July and August now they have changed me for September ... I called today to complain about it but stayed waiting for an agent for 3 an half hour I just would like my money back that's $85.83 .

I canceled my son and my account and it was not canceled they said it was a freeze on the account when I spoke to a customer service rep at the the location a manager as well they told me that I would think they would cancel it that day and when I spoke to the customer service rep they advised me that they could not give me a refund unless I can show proof that they sent an email to me stating that they cancelled or froze my account. as of the outcome of the situation they're stating because they did not send me an email they cannot refund my money I spoken to multiple agents on the cancellation department at the customer service line and they've been nothing but rude in the telling me that they don't have no managers or no escalation team.

Opening hours are at 5 am and no one is here . Everyone is here outside waiting

I have a Health exception to the mask mandate and cannot wear a mask at all.. The manager at the Charlotte branch on Albemarle rd informed me it is required at all times while working out (Strenuous Exercise).

In the NC mask mandate itself it states Exceptions to mask mandate is 'strenuous Excercise' and Health exceptions. Apparently Fitness Connection has overlooked the exceptions. They won't even look at my notarized health exception. I tried to show it to them.

This is considered discrimination and is a civil rights violation.

Please show me in the contract I signed where it says Masks must be worn at all times. I will be cancelling my membership and going to Planet fitness where they understand you can't hinder ones breathing during strenuous exercise.

It was raining real bad one night and I brought my umbrella into the gym while I was working out I set my umbrella by the machine was working out and I went to go get a paper towel to wipe the machine off when I came back My umbrella was gone So I reported it to management and nothing happened they said I needed to get a police report to get corporate to pull the full footage So I did Report the incident to the authorities they came out gave me a police report a card and a number I havent heard nothing from Management or corporate office Im not sure if it was brushed up on the rug because it was just a umbrella But this particular Fitness Connection they have been breaking into Locker stealing peoples personal belongings and breaking into cars in the parking lot I need someone from corporate office to call me explain to me why this is happening My phone number is 832-576-**** my name is Carl Fields and Ive been a member for a long time thank you