Fitness Connection Usa
Reviews and Complaints

I been a member since 2013. The customer service has since change and this gym has become horrible.

I was disrespected by the staff and manager at Fitness Connection Northlake. The manager name was Robbie and he was condescending and passive aggressive on how he handled the situation his employees created. So now as a member I'm left to feel like this gym is taking my money and does not care about the service I'm paying into. Plus weights are missing and the staff does not rack the weights at the end of the night but I'm paying a annual fee.

Make that make since!!! The worst part was I was giving a card with a customer service number that no one answered.800992****.

The location was 8626 Hankins Rd. Charlotte NC 28269

My membership was revoked after I asked another member about her talking about me and texting pics and talking trash behind my back to other members. GM said I was threatening her bc the girl called the police and said she was scared to leave and was crying.

She was doing this for attention. The same attention her lies got her when they revoked my membership. Just bc Im a bodybuilder and bigger then her, acted like a grown adult and asked her about it in person, they decided to revoke my membership without even contacting me. I have an email that it was revoked prior to a text message from the GM saying this.

No signature on revoke letter either. When i tried to explain, the GM kept saying its her decision no matter what and she made her decison. Not hearing my side, not contacting me prior to revoking.

I have a time stamp email. She also told me to contact her boss but it wouldnt matter bc its her decision and would not give me his information, told me to call customer service, which does not get me to her supervisor.

DO NOT GO HERE, WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I have been a member for 3 years, signed up before COVID and was able to go ONCE before everything shut down.

After COVID they closed the only accessible location to me WITHOUT NOTICE. For two years I continued to pay while off and on again calling to try to cancel, regularly being on hold for 1-2 hours being "caller 49" on their wait until I was not able to stay on the phone any longer. Finally was able to get ahold of them today and they refuse to immediately cancel my membership and will bill me another month, regardless of me explaining how much I have tried to get in contact with them.

I paid for THREE years for ONE visit and yet they still want to attempt to take more money instead of just apologizing for the inconvenience and canceling my membership. They can send the remainder of my balance to collections, I would rather get the negative mark than give this company one more cent.

Hello,

My name is TianCinae Martinez. I am emailing for two specific reasons.

The first being that I have been a member to your fitness clubs for less than a month and have been charged 6 times the amount that I was quoted when I signed my contract. I am suppose to be paying $10 a month for a membership, however I signed up on Feb 25th and today is Mar 15th and I have been charged $78.65, this is absolutely unacceptable. I have not even visited your facilities yet and I have already been charged the amount for 6 months of use. I had to call in to be advised that you all charge your dues at the beginning of each month, had I been aware I would have never ever signed the contract when I did, but than I also find out that you all charge an annual fee within that first month of membership (which I still have not been a member even a month) which is also mind blowing to me.

So here I am out almost $80 and just looking for a resolution to the amount of money you have taken from, and I call and speak to the most rude customer service agent that I could ever speak with. A young lady named Chaunte. She has the worst attitude, very unprofessional and has absolutely no phone etiquette. I am not sure why someone who talks to people like that would ever be allowed to answer phones for a company and speak with their customers.

If you all want to show your members that you value them, she should not be in your employ because she is going to give your company a horrible reputation and will be the reason your members are run off. In fact, she is the main reason I would like s full refund and to cancel my membership. I am well aware that I am locked into a contract and I am even willing to pay my cancellation fee, however I would like my annual fee and the fee charged on Mar 01,2022 returned to me. You all can keep the sign up fee.

I am sorry but I will not give my money to a company that does not value their members and would allow their customer service agents to treat their members in such a way and talk to them so horribly when they are just looking resolve an issue.

If it was their money I am sure they would feel the same way. I am looking for a response or I will contact my bank and file fraud claim as well as seek legal counsel.