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The fitness connection in hwy 6 and Dulles: 1st: signed us up for a VIP membership we didn't need. Didn't tell us the deadline to downgrade. When we tried to downgrade they told us we had to wait 3mths (w/o telling us there would be a fee to downgrade) 2:tried to...
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2.8
#1086653
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They are a *** rip off. I joined them because I like that there was no contract. I explained my experience at Gold's Gym where they also made it difficult to cancel the membership and Fitness Connection lied to me saying I could cancel at any with no issues. I pray...
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1.5
I liked
  • Equipment and cleanliness
I didn't like
  • Way they pull money out of a member
  • No help resolving issue
  • Was treated poorly
#1074193
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I should not have signed up with Fitness Connection when I read the reviews about issues people were having with billing and trying to cancel. Now I am having trouble canceling. They never answer the phone or they keep you on hold until you hang up. Then they require...
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#1065166
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Fitness Connection Usa - Horrible customer service

Fitness Connection Usa
#1101852
1.0
Details
join fitness connection about 8 months ago, gym is always dirty,rude staff and corporate staff. Now I'm having issues in canceling my membership, sent my letter in and they keep charging my account for 2 months now, still no cancellation. Horrible customer service and rude!!!!!
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Fitness Connection Usa - Worst customer service on the planet

Fitness Connection Usa
#1100746
1.0
Details
I have tried to cancel my membership and they continue to play games. i cancelled the account they were drafting from and gave them the middle finger in the nicest possible way - now they want me to type a minimum of 100 words???? oh ok: fitness connection sucks{{Redacted}}
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Fitness Connection Usa - Cero recomendado.

Fitness Connection Usa
#1081728
3.4
Details
Me voy a cambiar de ciudad y por ninguna via puedo cancelar la membrecia.que mande cartas ano se donde?estamos en pleno siglo XX1para enviar cartas de cancelacion,hable y no hay forma que lo ayuden de otra forma??el y no quiero estar perdiendo tiempo en esto..
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Cleanliness
Diversity of Products or Services
Equipment Quality
Price Affordability
Product or Service Quality
Staff
Website

Short Review on February 21, 2017

Fitness Connection Usa
#1011960
Abussive to kids in the play area they locked my sister in the bathroom she came out crying
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I have billing issues. They mess up on my payment information and the fitness connection local location ask me to contact the corporate office. When I call they can't help. They told me they have no way to access to their system to fix it. So why they want me to call...
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1.0
#1042468
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I've never actually written a complaint but figured it was a proper thing to do! I signed up thru a friend in December 2016 and every month since then there has been a billing issue. You call and they blame the bank! They even charged me 80 dollars from my account for...
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2.0
#1038460
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I tried to go in and cancel my membership, but you have to mail a letter to their office to do so. they need to wake up and realize it is 2017. You should not have to mail a letter just to cancel a membership. Also the first time i sent a letter they "did not receive...
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#1021518
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i signed up my husband, my daughter, & my self. My bank issued a new card & i didn't realize my card number had changed. Now my card # changed sometimes last year why we just received a noticed in the mail from a collections agency this year. Never received a call, an...
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2.0
#1007939
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I thought I cancelled Fitness Connection about 2 months ago, but no they still do not have my cancellation and are wanting to charge me $25. to cancel. They didn't pay me $25.00 to join!. I will try one more time and then that is it -- find yourselves another gym -...
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1.0
I didn't like
  • No help resolving issue
  • Was treated poorly
#1005518
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Fitness Connection is a scam. I signed up for Personal training and they gave me a 19 year old right out of high school that only put me on machines. Then, when I got a new trainer, he quit after a few weeks. I did not have training for months. Then, when I asked to...
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Anonymous
Valencia

Sae thing happen to me how did you resolve the issue ?

2.2
I liked
  • Equipment and cleanliness
I didn't like
  • Was treated poorly
#994849
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We are no longer going to fitness connection. we tried to cancel membership. However, they made us go through a hassle. i have to type a letter why we want to cancel. and send it in for them. what kind service is this ? they have a very bad customer service. I hope you...
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Anonymous
Anonymous

You can do it online to cancel your membership

1.2
#983479
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