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DO NOT JOIN THIS CLUB if you ever intend to cancel your membership. They will make you jump through ridiculous hoops to cancel, all sent via certified letter because if you send in your cancellation notice by regular mail they claim "it might get lost". Right. Then,...
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2.6
I didn't like
  • When it was time to cancel
#1135891
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I gave a membership for a personal training for short period of time of 3 to 6 months to my daughter for her birthday and college graduation, and the person who wrote out the agreement did not change any dates and gave her a whole year of a membership without telling...
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1.0
I didn't like
  • How managers approach members who experience billing issues
#1131523
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If I could give negative stars I would... Do NOT sign up for this gym! I signed up for early membership and was never told that the gym near me was not open and wouldnt be opening for 3 months. After the 2nd payment was made and the gym was still not opened I called...
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1.0
I didn't like
  • Business practices at all
#1120049
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Fitness Connection Usa - Cancelled membership online twice and still being hounded

Fitness Connection Usa
#1124127
2.6
Details
After my purse was stolen aling with the card that I had Fitness Connection assigned to I called to cancel my membership. Was tild to go online and cancel, which I did 2x, that was in March, as of 10/31, they still have not cancelled my membership and I am being charged. SCAM SCAM SCAM. I am filing a complaint with BBB for deceptive practices.
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Fitness Connection Usa - Horrible customer service

Fitness Connection Usa
#1101852
1.0
Details
join fitness connection about 8 months ago, gym is always dirty,rude staff and corporate staff. Now I'm having issues in canceling my membership, sent my letter in and they keep charging my account for 2 months now, still no cancellation. Horrible customer service and rude!!!!!
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Fitness Connection Usa - Worst customer service on the planet

Fitness Connection Usa
#1100746
1.0
Details
I have tried to cancel my membership and they continue to play games. i cancelled the account they were drafting from and gave them the middle finger in the nicest possible way - now they want me to type a minimum of 100 words???? oh ok: fitness connection sucks{{Redacted}}
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Cleanliness
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Equipment Quality
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Fitness Connection Usa - Cero recomendado.

Fitness Connection Usa
#1081728
3.4
Details
Me voy a cambiar de ciudad y por ninguna via puedo cancelar la membrecia.que mande cartas ano se donde?estamos en pleno siglo XX1para enviar cartas de cancelacion,hable y no hay forma que lo ayuden de otra forma??el y no quiero estar perdiendo tiempo en esto..
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Cleanliness
Diversity of Products or Services
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Staff
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The fitness connection in hwy 6 and Dulles: 1st: signed us up for a VIP membership we didn't need. Didn't tell us the deadline to downgrade. When we tried to downgrade they told us we had to wait 3mths (w/o telling us there would be a fee to downgrade) 2:tried to...
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2.8
#1086653
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They are a *** rip off. I joined them because I like that there was no contract. I explained my experience at Gold's Gym where they also made it difficult to cancel the membership and Fitness Connection lied to me saying I could cancel at any with no issues. I pray...
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1.5
I liked
  • Equipment and cleanliness
I didn't like
  • Way they pull money out of a member
  • Was treated poorly
  • No help resolving issue
#1074193
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I should not have signed up with Fitness Connection when I read the reviews about issues people were having with billing and trying to cancel. Now I am having trouble canceling. They never answer the phone or they keep you on hold until you hang up. Then they require...
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#1065166
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I have billing issues. They mess up on my payment information and the fitness connection local location ask me to contact the corporate office. When I call they can't help. They told me they have no way to access to their system to fix it. So why they want me to call...
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1.0
#1042468
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I've never actually written a complaint but figured it was a proper thing to do! I signed up thru a friend in December 2016 and every month since then there has been a billing issue. You call and they blame the bank! They even charged me 80 dollars from my account for...
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2.0
#1038460
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I tried to go in and cancel my membership, but you have to mail a letter to their office to do so. they need to wake up and realize it is 2017. You should not have to mail a letter just to cancel a membership. Also the first time i sent a letter they "did not receive...
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#1021518
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i signed up my husband, my daughter, & my self. My bank issued a new card & i didn't realize my card number had changed. Now my card # changed sometimes last year why we just received a noticed in the mail from a collections agency this year. Never received a call, an...
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2.0
#1007939
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