Faisal Xrr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oakland, California

Advise

Hii my name is harsimran singh i give u one idea in my mind i dont have like more knowledgeable but u know usa have million truckers i advise u yours gyms working very very good if u open your gym like loves gas satation and qt u conttract with them because every trucker have health problems so the gyms working very gud
View full review
Cynthia S Wac
map-marker Warner Robins, Georgia

Error de cancelación de membresia y cobro

Favor de revisar la membresia FC305**** que se cancelo con la Leonardo Amatos que se pagaban bajo mi cuenta, cometiendo el errror por Veronica Montemayor cancelo la mía y la de otra persona que no estoy pagando ni se si la ocupa la membresia, exijo que corrijan el error y devuelvan los cobros hechos después de diciembre
View full review
Loss:
$90

Preferred solution: Full refund

Hattie D Jrx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Spring, Texas

Locker room

University city Charlotte NC have locker number 1, 2, and 3 occupied by members for over 4 months, the long ones, the shorter ones is not big enough if you are bring clothes for work after. This has been reported to the first shift attendees but nothing has been done. Please look into this matter.
View full review

User's recommendation: As procedure states, all attendance must check lockers on Sundays when closing and cut off those locks that are holding lockers indefinitely. g

Anonymous
map-marker Fort Worth, Texas

They kept charging my credit card even when I didn’t get the service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I got a personal trainer for set number of trainings. After I stopped training, they continued to charge me $199 for additional 3 months. They said they froze my account for six months and I see the charges appear on my credit card again. I talked to the club, called Paramount, which collects money for trainer and the customer service and no one could resolve it. Customer service said that they will have the delinquency department to call me and Im still waiting for the call. Warning - Never sign up for personal trainer there. They will rob you for ever
View full review

User's recommendation: Never sign up for personal trainer. They will rob you

Johnny M Jyi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billing issues

I have an account with fitness connection . However my account is showing that I owe a substantial amount of 198.00 . I would like to know if there any unnecessary charges made to my account for my bill to be that high . I have not used my membership since August of 2023 through January 2024 .
View full review
Cons:
  • Substantial charges

Preferred solution: Price reduction

Gwynneth Fei

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Keller, Texas

Real estate needs

I am a member and a realtor. I was curious to see if I could speak with your real estate Aquisition person to see if I could be of assistance in finding new locations. I drive 30 minutes to work out and where I live, this area is desperate for a gym.
View full review
indigo l Zhz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unsatisfactory complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Nov 23, 2023

I been a member since 2013. The customer service has since change and this gym has become horrible.

I was disrespected by the staff and manager at Fitness Connection Northlake. The manager name was Robbie and he was condescending and passive aggressive on how he handled the situation his employees created. So now as a member I'm left to feel like this gym is taking my money and does not care about the service I'm paying into. Plus weights are missing and the staff does not rack the weights at the end of the night but I'm paying a annual fee.

Make that make since!!! The worst part was I was giving a card with a customer service number that no one answered.800992****.

The location was 8626 Hankins Rd. Charlotte NC 28269

View full review
Pros:
  • Convenient
Cons:
  • Missing equipment
  • Disrespectful
  • Poor customer service

Preferred solution: Apology

User's recommendation: Shop around

Kish K Yvg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible staff

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Disrespectful and lazy staff members. Machines filthy and very old with torn fabric on most machine padding.
View full review
Cons:
  • Many

Preferred solution: Apology

Anonymous
map-marker Dallas, Texas

Membership was revoked without notice

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Fitness Connection Usa - Membership was revoked without notice
Fitness Connection Usa - Membership was revoked without notice - Image 2
Fitness Connection Usa - Membership was revoked without notice - Image 3

My membership was revoked after I asked another member about her talking about me and texting pics and talking trash behind my back to other members. GM said I was threatening her bc the girl called the police and said she was scared to leave and was crying.

She was doing this for attention. The same attention her lies got her when they revoked my membership. Just bc Im a bodybuilder and bigger then her, acted like a grown adult and asked her about it in person, they decided to revoke my membership without even contacting me. I have an email that it was revoked prior to a text message from the GM saying this.

No signature on revoke letter either. When i tried to explain, the GM kept saying its her decision no matter what and she made her decison. Not hearing my side, not contacting me prior to revoking.

I have a time stamp email. She also told me to contact her boss but it wouldnt matter bc its her decision and would not give me his information, told me to call customer service, which does not get me to her supervisor.

View full review
Ramin M Alb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Loud music

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I and others are experiencing health issues related to loud base from the music. We have asked the front desk to turn down the base but they refused. This in regards to this location 10920 Farm to Market 1960 Rd W, Houston, TX 77070
View full review

Preferred solution: Turn down the music base

User's recommendation: Don’t go

Hammad H Ssh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

Feedback - Denied Entry

Hi! I signed up for a 5 day pass to visit fitness connection on Hulen in Fort Worth. I was declined entry by the staff because I had visited the gym once before. I really wanted to join the gym but I unhappy by how I was treated. I had to leave and sign up for another gym. I hope the management will look into it and get back with me. Thank you.
View full review

Preferred solution: Apology

Amanda R Wir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Raleigh, North Carolina

Worst service, took years to cancel membership

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

DO NOT GO HERE, WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I have been a member for 3 years, signed up before COVID and was able to go ONCE before everything shut down.

After COVID they closed the only accessible location to me WITHOUT NOTICE. For two years I continued to pay while off and on again calling to try to cancel, regularly being on hold for 1-2 hours being "caller 49" on their wait until I was not able to stay on the phone any longer. Finally was able to get ahold of them today and they refuse to immediately cancel my membership and will bill me another month, regardless of me explaining how much I have tried to get in contact with them.

I paid for THREE years for ONE visit and yet they still want to attempt to take more money instead of just apologizing for the inconvenience and canceling my membership. They can send the remainder of my balance to collections, I would rather get the negative mark than give this company one more cent.

View full review
Cons:
  • Making it difficult to quit
  • Worst bussiness practices
  • Customer service

Preferred solution: Let the company propose a solution

User's recommendation: Just don't. Don't.

TianCinae M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Rude Customer Service and Overcharging for Membership

Hello,

My name is TianCinae Martinez. I am emailing for two specific reasons.

The first being that I have been a member to your fitness clubs for less than a month and have been charged 6 times the amount that I was quoted when I signed my contract. I am suppose to be paying $10 a month for a membership, however I signed up on Feb 25th and today is Mar 15th and I have been charged $78.65, this is absolutely unacceptable. I have not even visited your facilities yet and I have already been charged the amount for 6 months of use. I had to call in to be advised that you all charge your dues at the beginning of each month, had I been aware I would have never ever signed the contract when I did, but than I also find out that you all charge an annual fee within that first month of membership (which I still have not been a member even a month) which is also mind blowing to me.

So here I am out almost $80 and just looking for a resolution to the amount of money you have taken from, and I call and speak to the most rude customer service agent that I could ever speak with. A young lady named Chaunte. She has the worst attitude, very unprofessional and has absolutely no phone etiquette. I am not sure why someone who talks to people like that would ever be allowed to answer phones for a company and speak with their customers.

If you all want to show your members that you value them, she should not be in your employ because she is going to give your company a horrible reputation and will be the reason your members are run off. In fact, she is the main reason I would like s full refund and to cancel my membership. I am well aware that I am locked into a contract and I am even willing to pay my cancellation fee, however I would like my annual fee and the fee charged on Mar 01,2022 returned to me. You all can keep the sign up fee.

I am sorry but I will not give my money to a company that does not value their members and would allow their customer service agents to treat their members in such a way and talk to them so horribly when they are just looking resolve an issue.

If it was their money I am sure they would feel the same way. I am looking for a response or I will contact my bank and file fraud claim as well as seek legal counsel.

View full review
Cons:
  • Horrible customer service
  • Not clear about terms of contract and payments
  • Rude agent
Courtney C Gfb
map-marker Concord, North Carolina

I have canceled my subscription however I'm still charged

I canceled my membership however Im still charged I have a charge on my account for $46 that I need removed
View full review
Loss:
$46
Cons:
  • Still char here after canceling

Preferred solution: Full refund

Yvonne F Hca
map-marker Carrollton, Texas

Extremely bothered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I signed up for the 5 day pass to get a feel for the gym before I would decide if it was a good fit for me. They then told me I could not use it because a manger was not available and I had to purchase a day pass which is 15$. While standing there the other sales rep is sitting on top of the desk on the phone which in my opinion is horrible customer service. Decided this gym was definitely not for me.
View full review
Loss:
$30
Pros:
  • No pros

Preferred solution: Full refund

rickie r Qav

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sugar Land, Texas

Charging me 3 times for terminating my contract.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I am being charged 3 times to terminate my contract. I already paid the required 1 time in February. This is well documented. I have my credit card receipt. This company is sleazy and will use unethical procedures to try and coerce members to pay more than they owe.
View full review

User's recommendation: do not believe anything Fitness Connection tells you and never join this gym as you will be cheated.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article