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1.3 Based on 28 reviews
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  • Customers like
    • Pool 1
  • Customers don't like
    • No help resolving issue 4
    • Lied about the fees in order to get people to join 3
    • Way they pull money out of a member 2
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My debit card changed earlier this year, and as I am on disability and unable to get to the gym very often I didn't realize that I had not notified them of my new card number. Actually, I've never been to this gym but I'm hopeful so I kept my membership. So I received a letter from a collection agency for $139 for three failed debit card charges of $10.77 plus a $10 fee for each failed attempt. There were other charges which added up to the... Read more

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Terrible. Couldn't physically to the personal training and they refuse to refund me even if I have medical documentation submitted.

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Senior pool arobic class Pasadena location always have a problem.Pool and hot tub not clean and out of service.Ongoing problem.E ntire class has complained and has been ignored by management.

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Lied about all the fees then the DM and the employers are rude they don't know nothing about customer service all they talk about is the contract.

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It's the worst gym i have ever been to!! I cancelled my membership in 2015 i called them and they said it's all done and after 8 months i received a phone call from collection that i owe them $130 i denied to pay i understand it's not too much money to ruin my credit for but i will never pay them because it's a fraud and i don't *** understand why the government don't take any legal action against them??????? I just disputed with them through... Read more

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Lied about fees and horrible customer service. Do not join Fitness connection!

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I do not have time to go.. Due to working hoy es..

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I was lied to about the fees for joining and once joining and looking at bank statements they charged a whole different price. What a rip off. No pool. Plus the whole 30 day mail in cancellation of membership is a crock of ***. You mean to tell me in this day and age you cant call or access the computer system to do a cancellation. Just another way of trying to suck every penny of customers

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Fitness Connection was asked by me to cancel my membership in 2014. I never received any correspondance in the mail with my final balancs. Two years later a collection agent is calling, recording and threatening me on the phone. I just need to cancell my membership and go away. Tell me what i owe them. Take care of it and leave me alone. I never went to Greenspoint Fitness Connection because I became very ill. Ms. C Read more

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I want to start off by saying this is the worst company I have every in my life done business with. I plan to go on Better Business Bureau, news papers, internet reviews all day Evey day. The day I signs up for this contract was the biggest mistake,your customer service toll free number 800-922-7898 are the MOST untrained rude and unprofessional set of people I have yet to come across. I have recorded conversations I can pull off my work phone... Read more

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