Fitness Connection USA Complaints and Reviews

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Fitness Connection USA
Main address: PO Box 680768 77268-0768 Houston TX
281 931 6609, , customerservice@fitnessemail.net
  • 13+1 mobile complaints
  • $2.7K claimed losses
  • $196 average
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I call to cancel my membership they wouldn't let me they said I need go online that some bull I dnt have a laptop this customer service is the worse service I had Add comment

Tried to cancel my membership at the gym. Was told to cancel it online... after many phone calls I finally found where to cancel because they gave me the wrong address. They gave me the wrong password to enter the cancellation form. Then I received an email from them saying I must send a letter to their Houston office to cancel, by certified mail. There is no doubt they will not cancel this. It... Read more

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finding the website to cancel my membership is nearly impossible. confirming that this is happening is almost impossible WORST EVER! DONT USE FITNESS CONNECTION EVER! I WONT EVER USE THESE CLUB AGAIN< I wont recomend them in a favorable light, or their services. Dont ever use them, matter of fact, complain that their web service is NOT USER FRIENDLY! its hidden somewhere in the background of... Read more

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Hi, I am very disappointed that my checking account was set for a withdrawal every month for over a year with out me authorizing. When I found out I called the Houston office and then was directed to the head quarter. The answer I got from the head quarter office was very rude stating we do not care if you work out or not the fee is a monthly fee for signing a contract. I have canceled my... Read more

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Have the copy of their receipt of me cancelling my MONTH TO MONTH membership -- supposed to be able to cancel by notifying the month before, which I did. Have their email confirming receipt of my cancellation dated 3 25 2014. Today I get a letter in the mailed dated 7 9 2014 asking for payment on my account of 207.85 or they will send me to a collection agency and ruin my personal credit... Read more

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Okay so one of the contract rule is that if you dont pay it will cancel yet this place jusT takes money from your card no matter how much money you have on it. Thats just dumb and knowbi owe my bank 200 for overdraft and the gym as well (i pay two other memberships) second i have to write a freaking letter to cancel this *** *** i tryed calling and they can pull up all sorts of info but cant... Read more

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they use some third party 800 service to cancel, which makes you go nuts while they try to keep you as a victim of lousy service. The people that work there, sign you up and tell you "you can cancel any time" what they don't tell you, they charge you the contract fees for leaving? I moved, and was told "if you move"..you can cancel. a complete rip off company, the people they hire are worse... Read more

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I'm new to this beautiful country and Fitness Connection is one of the places I first joined because I love to workout and I made a BIG mistake signing up over there. All they want is your MONEY. They lied to me about my agreement because everything was done verbally and made me sign on another agreement which I did not approve for. I never should have trusted the employees or the manager in the... Read more

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Gym is nice, although always crowded, but the worst thing is the scam that happens when you try to cancel! I went in and asked to end my membership. The receptionist said it had to be in writing. Wait... I can't cancel my membership in person, that doesn't seem right? Why would that be? Well.... I found out. After sending in a letter and moving, I began getting phone calls 6 months later saying I... Read more

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Took a membership 2 weeks ago, the location is not convenient and I wanted to null and void this membership. They advertise that there is no contract and since last week they are trying to let me know that either their system is down and/or they have to take more money until the cancellation takes effect, shich God knows when. On KHOU Channel 11 last week had an investigative report from... Read more

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